AWS services: Lambda, S3, IAM, CloudWatch, CloudFormation, DynamoDB, API Gateway
scripting/programming languages such as JavaScript/Node.js, Python, JSON/YAML, SQL
DevOps/CI-CD tools (Git, CodePipeline, Jenkins or similar)
Amazon Connect contact flows, queues, routing profiles, and prompts
Lex, Polly, CTI/CRM integrations, and SAML-based authentication
contact centre operations and ITIL/ITSM frameworks
+1 more